Privacy Policy
The Border Barn
Last updated: October 2026
1. Who we are
This Privacy Policy explains how The Border Barn ("we", "us", "our") collects, uses and protects your personal information when you visit our website or contact us about our venue.
We are the "data controller" for your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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Business name: The Border Barn Limited
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Registered Address: Academy House , Shedden Park Road, Kelso, Roxburghshire, TD5 7AL
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Email: hello@theborderbarn.co.uk
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Website: theborderbarn.co.uk
2. What information we collect
We keep our data collection to a minimum. The only personal information we collect and retain is:
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Your name
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Your email address
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Your telephone number, only if you choose to provide it (this is optional, and we use it for the same purposes as your email address)
We collect this when you:
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send us an enquiry through our website contact form;
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email or telephone us to ask for information, availability or pricing; or
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make a booking with us.
We also keep the content of the correspondence between us (for example, your questions and our replies), as it forms part of the same record.
We do not knowingly collect any special category data (such as health or religious information) and ask that you do not include any in your messages. We do not collect payment card details through this website.
3. How and why we use your information
Purpose | Information used | Lawful basis |
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To respond to your enquiry and send you the information you asked for (e.g. brochure, availability, viewing arrangements) | Name, email, telephone (if provided) | Legitimate interests (to answer your request), or taking steps at your request before entering into a contract |
To manage and correspond with you about a venue booking | Name, email, telephone (if provided) | Performance of a contract |
To keep records of bookings for accounting, tax and legal purposes | Name, email, telephone (if provided), booking correspondence | Legal obligation |
To handle any queries, complaints or disputes | Name, email, telephone (if provided), correspondence | Legitimate interests (to protect our business) |
We do not use your details for marketing, sell them, or pass them to third parties for their own purposes. We do not carry out automated decision-making or profiling.
4. Who we share your information with
We only share your information with trusted service providers who help us run our website and correspond with you, and only so far as is necessary. These may include:
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our website hosting and website form provider: Wix;
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our email provider: [e.g. Titan; 123Reg].
These providers act on our instructions and are required to keep your information secure. We may also disclose information where we are legally required to do so (for example, to HMRC or a court).
If any of these providers store your information outside the UK, we make sure appropriate safeguards are in place as required by UK GDPR.
5. How long we keep your information
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Enquiries that do not lead to a booking: we keep your name, email, telephone number (if provided) and correspondence for up to [12 months] after our last contact, then delete it.
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Bookings: we keep your name, email, telephone number (if provided) and booking correspondence for [6 years] after the event, to meet accounting and legal requirements, then delete it.
6. How we protect your information
We take reasonable technical and organisational steps to protect your information, including [password-protected email accounts and access limited to those who need it]. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
7. Cookies
Our website only uses cookies that are strictly necessary for it to work. We do not use advertising or tracking cookies.
8. Your rights
Under UK data protection law you have the right to:
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be informed about how we use your data (this policy);
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access the personal information we hold about you;
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correct information that is inaccurate or incomplete;
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erase your information, in certain circumstances;
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restrict how we use your information, in certain circumstances;
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object to us using your information where we rely on legitimate interests; and
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data portability, in certain circumstances.
To exercise any of these rights, please email us at hello@theborderbarn.co.uk. We will normally respond within one week. We may need to verify your identity first.
9. Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO):
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Website: ico.org.uk
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Telephone: 0303 123 1113
10. Links to other websites
Our website may link to other websites (for example, social media or supplier sites). We are not responsible for their privacy practices and encourage you to read their policies.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the "last updated" date at the top
12. Contact us
If you have any questions about this policy or your information, contact:
The Border Barn